FAQs

I’ve never rented a vacation home before. How does the experience differ from renting a hotel room for my vacation?
An individually owned home is more spacious and more private than a hotel room. You will have the entire home, including a fully-equipped kitchen and often more than one bath, at your disposal. You will not have, of course, room service or valet parking. But you can often arrange for daily maid service if you would like it. Just ask the reservation coordinator. In comparing cost, you will likely find that the cost per bedroom to rent a vacation home is significantly less than the same number of hotel rooms.

Is Playa del Carmen a safe place?

This has a frequently asked question by travelers. And the answer is YES! Playa del Carmen has a low crime rate, so chances are that the city where you live has a significantly higher crime rate that we do here in Playa! All the bad things we hear about Mexico in the news are related to the drug trade and that mainly takes place at the border with the U.S.. which is very very fat from the Riviera Maya.

Which Airport do we fly into?

Cancun International Airport is your best option which is located about 50 km north of Playa del Carmen; it will take you about 45 minutes via private shuttle from the Airport to Playa del Carmen. You should find direct flights from almost any major airport in the World.

What will I need to bring with me?

You need only to arrive with your personal items and your groceries. All of our properties come complete with bed and bath products and paper products.

Are all the utilities on in my vacation home when I arrive?

Yes electricity, water, cable or satellite TV and Internet are included in the rental so you don’t have to worry about anything. Everything will be on. We revise everything in the property to prepare it for your arrival.

Am I expected to clean the vacation home before I depart?

We want you to enjoy your visit to the Riviera Maya right up to the last minute. So it is included in your booking fee

Can I make reservations at the last minute?

Yes, although it may be difficult during high season, don’t ever hesitate to call at the last minute—there just may be a cancellation. Always ask!

How do I check-in after the office is closed?

If you plan to arrive after office hours, please call the office or send us an email ahead of time to make special arrangements for and set an appointment to be able to greet you in the property.

Are the homes non-smoking?

Yes, all our homes are non-smoking.

Do you allow pets?

Sorry, No pets allowed.

If I have a problem with the home what do I do?

We are always here to insure you have a wonderful stay with us. We will provide you with a 24- hour emergency contact to call us in the very rare event you need us right away.

Can I drink tap water?

Although most likely nothing will happen if you do a couple of times, we want to make sure you stay safe during your visit to the Riviera Maya. We will provide a jug of purified water in your vacation home.

20 Ave. entre calles 40 y 42, Mza 134, Lt3, Col. Zazil-Ha, Playa del Carmen, 77720, Q. Roo, Mexico
+52-984-8034677